Customer Service

Our website is open 24/7 for orders.

Please note all emails and queries will be responded to within our business hours –  9am to 4pm Western Australian Time – Monday to Friday.  Email admin@www.littlebentoworld.com for any queries.

PAYMENT, DELIVERY AND EXCHANGES

AUSTRALIA CUSTOMERS
All orders will be tracked via our courier companies.
We can not be held responsible for deliveries, once they have left our warehouse.
Little Bento World has an automated postage system and orders will be sent to the exact address entered when your order is placed online. We take no responsibility for orders being sent to incorrect addresses entered by the purchaser. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery (ie. post box notification slips) you will be charged additional postage to re-deliver the goods.

AFTERPAY & ZIPPAY CUSTOMERS
All orders placed and paid for by Afterpay and zipPay will be fulfilled as requested. By placing an order with Afterpay and zipPay, you are acknowlede and agree to their terms and conditions as well as Little Bento World’s terms and conditions. 

PICK UP OPTION – Bibra Lake, Western Australia
If you live in the Perth Metropolitan Area you may pick up your parcel, during school hours 10am – 2pm Tuesdays and Fridays and Saturday 9-12pm from our warehouse/shop.
Select Local Pick Up at the checkout, once you have logged in. You will receive an email when your order is ready  – please check your spam folder as often the emails end up there!
Please note that if your order is not responded to or is not collected within a week of your confirmation email regarding pick up times, it will be automatically cancelled and refunded.

INTERNATIONAL CUSTOMERS
At this stage we do not ship outside of Australia.

Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.

Little Bento World accepts Paypal payments, Credit Card payments, Afterpay and Zippay.

All orders will be shipped within 5 working days of received payment clearance.

We process all orders daily at 2pm, Monday to Friday (Weekend orders will be processed Monday.) Orders are shipped on Tuesday and Friday’s (unless closed for public holidays).

All Little Bento World orders can take from 2-10 business days to arrive. If you have not received your order within 10 business days you should contact Little Bento World at admin@littlebentoworld.com. We do not accept responsibility for any lost packages after package has been sent with tracking.

Refund / Replace / Change of Mind Policy / Products Missing from Order

If you find your products are not what you expected, please contact us within 7 days of receipt of your purchase and we will arrange an exchange or refund.
Exchanges are only given if the item is unused with all packaging still intact. Items opened and out of original packaging can not be refunded.
The return postage is the responsibility of the customer. Little Bento World will charge an extra delivery fee, for all items exchanged.
There is no refund or exchange for sale items.

In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once we have either receive the faulty return, we will refund the cost of postage upon receiving the faulty product, or seen a photo of the damaged product. If the product can not be immediately replaced due to being out of stock, the product item amount will be refunded. We reserve the final right to determine if a product is actually faulty.

All discrepancies with orders received must be address within 7 days of receiving the order. After 7 days, Little Bento World reserve the final right to determine if orders with discrepancies will be addressed at our discretion.

Please keep in mind that although our products are designed for children, they are not indestructible.

Should you make an error with your order please ensure you contact us immediately via email at admin@littlebentoworld.com.

GIFT VOUCHERS AND COUPON CODES

Gift Vouchers
All Gift Vouchers are valid for 6 months from the date of sale unless stated on the voucher.
Vouchers are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
Vouchers not used within the timeframe will be forfeited with no entitlement to refund or exchange.
It is not possible to extend the voucher beyond the stated validity period.

Coupon Codes
Each coupon is identified by a Coupon Code and has different requirements and rewards.
Coupon values are as specified on the coupon.
Limit of one coupon per household.
Coupons are intended for single use only. No two coupon codes can be used on a single order.
Coupon Codes do not include shipping.
Each coupon is valid for a limited time only and expires on the date specified in the offer.
In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item’s value to the total value of all items, excluding shipping.

PRIVACY POLICY

In order to provide you with certain products or services, we may ask for personal details such as your name, mailing address, telephone number and email address, and we will keep a record of this information. You do not have to provide any personal information to us. However, if you choose not to provide certain types of personal information, we may not be able to provide you with the products or services you have requested, or you may not be able to avail yourself of all of our website features and functionality.

We only collect personal information when it is provided voluntarily by you. For example, we may collect your personal information when you register with us for our newsletter, order our products, contact us online, send us correspondence.

The personal information that we collect via our website or through correspondence with you will be used and disclosed for the purposes for which you supplied it. For example, the contact details that you provide to us may be used to identify and fulfill any orders you place, ensuring that any products purchased via our website are delivered to the given address.

We use your information in a variety of ways including:

  • to help with administration;
  • to improve the information, products and services we offer to you;
  • for business analysis and research; and
  • for marketing products or services that we think may be beneficial to you.
  • In exceptional situations, we may also use and disclose your personal information for other reasons permitted under the Act including complying with a request from the police or a regulatory or government authority or in the unlikely event that our business assets are ever sold to, or purchased by, another company (as our data records form part of our business).

We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing and reminder notices, newsletters, invitations to events, market research or to improve our service and communications. If at any time you do not wish to receive these kinds of communications please contact us and let us know. We take payment from your card once your order is placed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfil your order a full refund will be given where you have already paid for the goods.

TERMS OF SERVICE

Use of this website indicates your agreement to these Little Bento World terms & conditions.

Every effort has been made to ensure product image and pricing accuracy, however Little Bento World may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

We do not make any endorsement or representation as to the accuracy of information contained within the linked websites.

Little Bento World owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced.

All prices listed on this website are subject to confirmation. Little Bento World will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

Little Bento World  has the right to choose not to fulfill orders, at our discretion. A full refund will be given if this is the case.

Little Bento World does not claim that any information obtained from this website is virus free and does not take responsibility for any viruses, faults or other defects. Customer are responsible for scanning any information for viruses